FAQ's
What currency are the prices I see on the site?
All prices are in USD.
I just placed an order; when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, with an average shipping time of 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been shipped.
If you don't have a tracking number after 7 business days, please email us at ceorajewelers@gmail.com.
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged, we offer an exchange for the same product or similar. You have 15 days to send it back to us for an exchange. You must ship it back at your own expense. Once we have received the product, we will start processing the exchange for similar jewelry.
Please include a name and order number on all the returned parcels.
We don't offer refunds or exchanges for products that are not damaged or defective.
Can I cancel my order?
You can cancel your order within 24 hours without penalty. After 24 hours, we charge 10% of the cost of the jewelry.
There is no cancellation after the jewelry is shipped. All our jewelry is handmade, and production can not be reversed.
I have entered an incorrect address what do I do now?
If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at ceorajewelers@gmail.com. If the address is wrong, we can change it to the correct one within 48 hours. No exchange of jewelry will be given after the jewelry has shipped after an incorrect submission.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered. Can you please help?
Absolutely! We are here to help you make your home beautiful! Please email us at ceorajewelers@gmail.com, and we will be happy to assist you in any way we can.
We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks.