What currency are the prices I see on the site?

All prices are in USD.

I just placed an order; when will it ship?

We try our best to ship items as fast as we can. Please allow 15-21 days production time for your order to ship out, with an average shipping time of 4-7days.

Tracking numbers will be updated 3-5 days after your order has been shipped.

If you don't have a tracking number after 7 business days, please email us at  info@ceorafinejewelry.com

What is your return/exchange  policy? 

Custom-made pieces that are created at your request are not refundable. 
If the product is ready-made purchased from our collection, and it is defective or damaged enroute to you, we offer an exchange for the same product or similar. You have 7 days of initial purchase to send it back to us for an exchange. You must ship it back with the return label we will provide. Once we have received the product, we will start processing the exchange for similar jewelry. 

Please include a name and order number on all the returned parcels.

We don't offer refunds or exchanges for products that are not damaged or defective.

 Can I cancel my order?

You can cancel your order within 24 hours without penalty. After 24 hours, we charge 20% of the cost of the jewelry. 

There is no cancellation after the jewelry is shipped. All our jewelry are handmade, and production can not be reversed. 

I have entered an incorrect address what do I do now?

If you have misspelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double-check if the address given is wrong, kindly notify us via email at info@ceorafinejewelry.com. If the address is wrong, we can change it to the correct one within 48 hours. No exchange of jewelry will be given after the jewelry has shipped after an incorrect submission.

How long does shipping take?

Estimated Delivery Times:

• 
  Please allow 15–25 business days for delivery.
  
• 
  Made-to-order pieces require 30–90 business days for production and delivery.
  

All orders are shipped with a tracking number for your convenience. Please note that delivery times may be affected by factors beyond our control, including customs processing and postal service delays.

I have a question that wasn't answered. Can you please help?

Absolutely! We are here to help you make your home beautiful! Please email us at info@ceorafinejewelry.com, and we will be happy to assist you in any way we can.

We do receive a large number of emails. If you wish to get a prompt response, please attach your order number and address the problem clearly. Thanks.